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Upright Posture Correction - Birmingham

Contact Me

If this is your first time enquiring about my services then please go to the Free Consultation page and follow my simple booking process. Alternatively if you're trying to find out where I'm based then you can find my address details below.

OPENING HOURS

Monday: 12-7pm

Tuesday: 12-7pm

Wednesday: Closed

Thursday: 12-7pm

Friday: 12-7pm

Saturday: Closed

Sunday: Closed

 

 

 

Summary of our Privacy Policy

This is a summary of our new privacy policy which takes effect on May 25th, 2018. It covers our Upright Posture website that links here, and all the products and services contained on that website. The detailed policy follows the same structure as this summary and constitutes the actual legal document.

Our privacy commitment: Upright has never sold your information to someone else for advertising, or made money by showing you other people's ads, and we never will. This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.

 

Part I – Information Upright collects and controls

 

We only collect the information that we need. Some of that is information that you actively give us when you sign up for an account, register for an appointment, ask for support, or buy something from us. We store your name and contact information, but we don't store credit card numbers.

When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services.

Sometimes we receive information indirectly. If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we'll have access to your interactions and profile information. We'll may still have that information even if you later remove it from the social media site.

What we do with your information

We use your information to provide the services you've requested and, create and maintain your records. We also use it to communicate with you about the services and products you're currently using, your customer support requests, new services and products you may like, chances for you to give us feedback, and policy updates. We analyse the information we collect to understand your needs and to improve our websites and services.

We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable third-party cookies from all Upright websites.

We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like service providers and domain registrars) they must have appropriate security measures and a valid reason for using your information, typically to serve you.

The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). Upright undertakes to provide you the same rights no matter where you choose to live.

We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

 

Part II – Information that Upright processes on your behalf

 

When you share your contact data with us using either our website, our booking service, or the mobile app, you are entrusting that data to us for processing. The data you entrust to us for processing is called service data.

You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it, and request that we export or delete it.

We hold the data in your account as long as you choose to use Upright’s Services. After you terminate your account, your data will be automatically deleted from our active database within 8 years and from our backups within 3 months after that.

If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.

 

Part III – General

 

There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety.

Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.

You can always contact us to ask questions about our privacy practices, or ask to have your personal information removed from our blogs or forums.

We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.

 

Privacy Policy

This Privacy Policy statement is made by Upright Wellness Limited consisting of Upright Posture Correction (collectively, "Upright", "we", "us" or "our") and is effective as of 25th May 2018.

 

Upright’s Privacy Commitment

We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business. We let customers know the information we have on them and allow them to opt out of specific engagements.

The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.

 

Scope of this Privacy Policy

This Privacy Policy applies to all Upright websites that link to it. It also applies to the products and services provided by Upright through these websites, our mobile applications, and applications posted by Upright on Upright’s online marketplace and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.

This Privacy Policy is divided into three parts:

Part I – Information Upright collects and controls

This part deals with how Upright collects and uses information about website visitors, potential customers, users of Upright's products and services, and others who contact Upright through forms or email addresses published on or linked to our websites.

Part II – Information that Upright processes on your behalf

This part deals with how Upright handles data that you entrust to Upright when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.

Part III – General

This part deals with topics that are relevant to both Parts I and II, and other general topics such as Upright's security commitments and how we will inform you when we change this Privacy Policy.

 

Part I – Information Upright collects and controls

What information Upright collects

We collect information about you only if we need the information for some legitimate purpose. Upright will have information about you only if (a) you have provided the information yourself, (b) Upright has automatically collected the information, or (c) Upright has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.

Information that you provide us

 

  1. Account signup : When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You may also be required to choose a unique username and a password for accessing the created account.
  2. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact Upright for any other purpose.
  3. Payment processing : When you buy something from us using a credit/debit card, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. If you have chosen to pay by direct debit we ask you to provide your name, contact information and bank account details via our 3rd party service provider. When you submit your account information, we store the name and address or the account holder, and the last 2 digits of your account number. We do not have access to the full account number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.
  4. Testimonials : When you authorise us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. If you wish to update or delete your testimonial, you can contact us at hello@uprightposture.co.uk
  5. Interactions with Upright : We may record, analyse and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

 

Information that we collect automatically

 

  1. Information from browsers, devices and servers : When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
  2. Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We only use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites.

 

Information that we collect from third parties

 

  1. Referrals : If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at hello@uprightposture.co.uk  to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
  2. Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to Upright. If you register for or attend an event that is sponsored by Upright, the event organiser may share your information with us. Upright may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
  3. Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. Upright may also add and update information about you, from other publicly available sources.

 

 

Purposes for using information

In addition to the purposes mentioned above, we may use your information for the following purposes:

  • To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
  • To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
  • To ask you to participate in surveys, or to solicit feedback on our products and services;
  • To set up and maintain your account, and to do all other things required for providing our services, such as sending you advice, booking appointments. keeping appointment notes, tracking posture changes with photos and video and backing up and restoring your data;
  • To understand how users, use our products and services, to monitor and prevent problems, and to improve our products and services;
  • To provide customer support, and to analyse and improve our interactions with customers;
  • To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Upright, Upright’s users, third parties and the public;
  • To update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you;
  • To analyse trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
  • To monitor and improve marketing campaigns and make suggestions relevant to the user.

 

Legal bases for collecting and using information

Legal processing bases applicable to Upright: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Upright or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

 

Your choice in information use

Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential emails.

Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

Optional information: You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

 

Who we share your information with

We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent contractors: Employees and independent contractors of Upright have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Upright to follow this Privacy Policy for personal information that we share with them.

Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage such as, customer relations management software providers and payment processors. These service providers are authorised to use your personal information only as necessary to provide these services to us.

Other cases: Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.

 

Your rights with respect to information we hold about you as a controller

If you are in the European Economic Area (EEA), you have the following rights with respect to information that Upright holds about you. Upright undertakes to provide you the same rights no matter where you choose to live.

Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared

Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.

Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

 

Retention of information

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

 

Part II – Information that Upright processes on your behalf

Information entrusted to Upright and purpose

Information provided in connection with services: You may entrust information that you or your organization (“you”) control, to Upright in connection with use of our services. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services or transferred or shared to us as part of a request for technical support or other services.

Information from mobile devices: When you elect to allow it, 3rd party our mobile applications have access to your contact details to provide swift access to appointment bookings. The data stored on your mobile device will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services in which case the data will remain with you.

(All the information entrusted to Upright is collectively termed “service data”)

Ownership and control of your service data

We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.

How we use service data

We process your service data when you provide us instructions through the mobile app. For example, when you generate an appointment, information such as your name and email will be used to generate the booking.

Push notifications

If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

Who we share service data with

Upright group and third party sub-processors: In order to provide services and technical support for our products, the contracting entity within the Upright group engages other group entities and third parties.

Processor Name Type of Data Processing Data held
Cliniko Cloud based patient management system Name, address, telephone number, email
Zoho CRM Cloud based Customer Relations Management Software Name, address, telephone number, email
Cliniqapps Cloud based customer relations software Name, address, telephone number, email
GoCardless Direct debit processor Name, Address, email, bank account details
Square Up Card payment terminal/POS software Name, Address, email, credit/debit details
One Drive Cloud storage Name, address, email, media
Bluemail Email client Name, email

 

Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of the Upright group entities involved in providing the services (collectively our “employees”) so that they can provide our service to you. We ensure that access by our employees to your service data is restricted to specific individuals and is logged and audited. Our employees will also have access to data that you knowingly share with us for service support. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within Upright.

Other cases: Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.

 

Retention of information

We hold the data in your account as long as you choose to use Upright Services. Once you terminate your Upright user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 8 years. The data deleted from active database will be deleted from backups after 3 months.

Data subject requests

If you are from the European Economic Area and you believe that we store, use or process your information. Please contact us at hello@uprightposture.co.uk if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to you in responding to your request within a reasonable timeframe.

 

Part III – General

How secure is your information

At Upright, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us.

 

External links on our websites

Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.

 

Blogs and forums

We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Upright is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Upright. To request the removal of your information from our blogs and forums, you can contact us at hello@uprightposture.co.uk.

 

Social media widgets

Our websites include social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

 

Disclosures in compliance with legal obligations

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

 

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

 

Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

 

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us hello@uprightposture.co.uk We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

 

Notification of changes

We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy.

 

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