We are blessed to have such a passionate, knowledgeable and caring team at Upright!

About Us - Meet Cherelle Glasford

Here at Upright, I am the admin assistant/receptionist, the one that calls you when you’re running late but also the one to lend a listening ear  😊

I came to work at Upright in November 2018 and had no idea what to expect. It is by far my favourite place to work due to my amazing managers Lucky & Shreena and all the lovely, welcoming and friendly clients/friends I have met along the way.

Before I worked at Upright, I was at home making children’s outfits and doing t-shirt printing. It is also something I love to do as it’s my little dream business and something I do together with my two daughters, Desiyah and Eliarna. Although children are bursts of fun and energy, working from home, I was missing interaction with others and adult conversations compared to the ones I was having at home about Peppa Pig and Spongebob.

So, I applied for the job, came for an open interview, then I was asked to come back for a second interview. After my second interview, my mum predicted Lucky and Shreena would call me. Only half an hour later, the phone indeed rang and I was called to ask if I wanted the job. I started straightaway and it was the best decision we all made!

A perk of the job is that I also get to have the treatment. Being in a car accident when I was 10 years old, my lower back was shoved forward, creating a deep curve in my back. I went for physiotherapy and just got on with things. As I got older the back pain got worse but my doctors told me that there was nothing they could do apart from give me strong painkillers. I wasn’t happy about this, but I listened to the doctors and concluded this was just something I would suffer with for the rest of my life.

When I had applied for the job here at Upright, I did some research into the company and thought maybe they can help me. So, when Lucky said “not maybe but definitely” ABC could help me, I was excited and I soon started my treatments.

I remember seeing my before and after photos and remarking, “Surely, I didn’t look like that beforehand? I wasn’t that slouched’. However, I clearly was but I had just been so used to it I didn’t even notice. Progress for me is going really well, I am now off the strong painkillers and clients comment on how ‘upright’ I look sitting at the desk.

My daughter Desiyah used to constantly walk on her tip toes from a toddler. This resulted in her lower back being arched and she has also suffered with severe headaches from the age of 7. The doctors gave her medicine and we also had to look at her diet and made some changes, but still the headaches continued which meant she was off school a lot of the time. I spoke to Lucky and he said this is something the ABC treatment could help with too, so we got her booked in.

At first, she was very nervous and explaining the procedure to an 8-year-old wasn’t the easiest thing to do, but she was desperate to try something so she could get back to school and around her friends again. 8 months later, she is progressing amazingly well, the headaches that used to be once a week have only occurred 4 times in the whole 8 months and nowhere near as severe. She hasn’t had a headache with any vomiting since the treatment and hasn’t missed a day off school. This to her and myself has been a massive positive change and we can’t thank Lucky enough.

I’m not just a receptionist here and Desiyah isn’t just a client. Myself and my daughters have formed a bond with both Lucky & Shreena and that’s not something you find often in the workplace. Even with the clients, I don’t just sign them in and tell them the procedures, I have built some good relationships and finally get to have my adult conversations and laughs.

 

Cherelle

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